Legal

Delete your account or your data

Last updated October 30, 2026

This page explains how to delete data held in UKU, the point-of-sale and business software, including its register apps for iPad and Android. Who you are decides how:

Business owners close the business account from the dashboard. Staff and customers of a business ask that business, or email us at [email protected].

1.Business owners: close your business account

Only the account owner can close the account. Admins and staff cannot.

Sign in at app.ukuos.com.
Open Settings, then Data & privacy.
Under Export your data, download an export first (recommended: closing cannot be undone). It is a zip file of spreadsheets and can be downloaded for 7 days.
Under Close your account, type your business name to confirm, add a reason if you like, and choose Request account deletion.

You can also close the account while cancelling your plan: under Your plan, choose to cancel, tick Also close my account and erase customers’ and employees’ personal data, and type your business name.

Our team then processes the request. Until it does, you can change your mind with Cancel deletion request on the same page. We process requests within 45 days, usually much sooner.

Can’t sign in? Email [email protected] from the owner’s email address with the business name, and we will verify you and help.

What is deleted

Customers’ personal information: names, emails, phone numbers, birthdays and notes; they are marked as not to be marketed to.
Staff personal information: names and PINs; staff are deactivated and signed out.
Personal details on orders, invoices, eGift cards, reservations and waitlists, deliveries, receipts, feedback, house accounts, supplier contacts, messages, phone orders and assistant conversations.
Connections: registers and devices, API keys, connected AI apps and integrations, webhooks, QR table codes, pay links, phone-ordering and marketplace connections, Google listing connections, and push notification subscriptions.
Your online ordering pages, UKU Site and connected domains stop working, and the plan is cancelled. Your test-mode business is erased.

What is kept, and for how long

Sales, payment, refund, dispute, tax and accounting records, with personal information removed, for 7 years, because tax and payment laws require it. Then they are purged.
Marketing consent and opt-out records, so we can prove consent and make sure people who opted out are never messaged again.
Backups roll over within about 7 days.
Your Stripe account is yours and is not closed by UKU. Close it with Stripe if you no longer need it.
Your sign-in (your email and password) is separate from the business, because one person can own or work for several businesses. To delete it too, email [email protected] after the business account is closed.

2.Staff and employees

Your employer controls your staff profile in UKU: ask them to deactivate it or erase your details. Some records, such as hours worked and sales you rang up, may be kept by your employer for employment and tax law. If your employer does not respond, email [email protected] with your name and the business name, and we will work with the business on your request.

3.Customers and guests

If you ordered from, joined the loyalty programme of, bought a gift card from, or received messages from a business that uses UKU, that business controls your information. You do not have a UKU account to delete.

Ask the business. It can erase your personal information in UKU: your name, email, phone number, birthday and notes are blanked for good, while order totals stay in its sales records.
Or ask us. Email [email protected] with the business’s name and the phone number or email address it has for you. We may ask you to confirm the request from that email address or phone number, then pass it to the business, help it complete the deletion, and tell you when it is done, within 45 days.
Just want fewer messages? Reply STOP to a text, or use the unsubscribe link in a marketing email.

After deletion, a record that your number or email opted out is kept so you are not messaged again, and loyalty points and gift-card balances linked to you can no longer be used, so spend them first.

4.More information

See the Privacy Policy for how UKU handles personal information and your privacy rights, and the Terms of Service for account closure terms. Questions: [email protected].